Modern Literature 1 Essay Example | Topics and Well Written Essays - 500 words

Current Literature 1 - Essay Example A cautious examination of both The Heart of Darkness and Things Fall Apart confirmations that Conrad and Achebe contrast in the way in which the two of them expound on the colonizing Europeans and the local Africans. It is imperative to take note of that Achebe was an African, while Conrad was Polish and did really not learn English until in his twenties. The extremely beginning distinction in the two stories can be determined structure a cautious translation of their titles. In Chinua’s Things self-destruct, he explains on the way wherein Europeans came and devastated the then tranquil frameworks of African customs and came about to everything artistic self-destructing. In The Heart of Darkness then again, Conrad uncovered how the African landmass can be depicted as a dim mainland most definitely. Characters are crucial vehicles that scholars utilize in passing on their importance. Another huge distinction in these two stories is confirm through the characters. Marlow, the primary character in The Heart of Darkness, goes to the focal station from the external station and experiences scenes of severity and cold-bloodedness against the Africans. Marlow’s experiences depict the affectation in the way of talking utilized to legitimize government. The men working in the organization depict their activities as exchange and their evil treatment against Africans as a feature of development. Kurtz, another character in this story, concurs that he doesn't exchange, yet takes ivory forcibly. In his own words, his treatment to the Africans is eradication and concealment (56). In Things Fall Apart, then again, the creator depicts the Native Africans with extraordinary commendation. Okonkwo, the principle character, is portrayed as a dedicated and a decided man. He accomplishes a gre at deal of social and monetary accomplishment through his difficult work and is seen as a column in his faction and society. He is be that as it may, protection from change and this prompts his last destruction. He has a solid feeling of

The Great Salt March Essays - Gandhism, Tax Resistance, India

The Great Salt March In the wake of announcing the Declaration of Independence of India on January 26, 1930, Mahatma Gandhi reached a stalemate in his political vocation concentrated on liberating India from British standard. Another enemy of government battle was basic for accomplishing the secularization of India for its kin; it stayed hazy, notwithstanding, to Gandhi what structure was generally fitting for this crusade to take (Sheean 152; 156-7). During the period that followed in which he could locate no promising end to present circumstances,; it got evident to Gandhi that peaceful common noncompliance would frame the reason for any resulting fight (Sheean 152; 156-7). Starting in February 1930, Gandhi's considerations influenced towards the British salt duty, one of numerous monetary mistakes used to create income to help British standard, as the point of convergence of peaceful political dissent (Ashe 301). The British syndication on the salt duty in India directed that the deal or creation of salt by anybody however the British government was a criminal offense deserving of law (Ashe 301). Moreso than in increasingly calm atmospheres, salt was priceless to the individuals of India, a significant number of whom were farming workers and required the mineral for digestion in a situation of enormous warmth and dampness where perspiring was abundant. Happening all through low-lying seaside zones of India, salt was promptly open to workers who were rather compelled to pay cash for a mineral which they could without much of a stretch gather themselves for nothing (Jack 235). In addition, Ghandi's decision met the significant measure of engaging across local, class, and ethnic limits. Everybody required salt, and the British assessments on it affected the entirety of India. Driven by an inward voice during this time of strategical vulnerability, Gandhi utilized the British Government's restraining infrastructure of the salt assessment as an impetus for a significant Satyagraha battle (Copley 46-8). One of Gandhi's foremost ideas, satyagraha goes past insignificant uninvolved obstruction; by including the Sanskrit word Agraha (goals) to Satya (Truth). For him, it was vital that Satyagrahis discovered quality in their peaceful techniques: Truth (Satya) suggests Love, and Firmness (Agraha) incites and consequently fills in as an equivalent word for power ... in other words, the Force which is conceived of Truth and Love or Non-violence.... [If] we are Satyagrahis and offer Satyagraha, beleveing ourselves to be solid ... we become more grounded and more grounded regular. With our expansion in strngth, our Stayagraha excessively turns out to be progressively compelling, and we could never be throwing about for a chance to surrender it. (Gandhi 87) Picking the salt expense as a bad form to the individuals of India was viewed as a smart decision by pundit Judith Brown (1977) in light of the fact that each laborer and each noble comprehended the need of salt in regular day to day existence (Copley 46-8). It was additionally a decent decision since it didn't estrange Congress moderates while all the while being an issue of enough significance to assemble a mass after (Copley 46-8). With an end goal to change the salt expense without violating the law, on March 2, 1930 Ghandi kept in touch with the Viceroy, Lord Irwin: On the off chance that my letter makes no intrigue to your heart, on the eleventh day of this current month I will continue with such colleagues of the Ashram as I can take, to dismiss the arrangements of the Salt Laws. I respect this duty to be the most evil of all from the poor man's point of view. As the Independence development is basically for the most unfortunate in the land, the starting will be made with this malice. On March 12, 1930, Gandhi and roughly 78 male satyagrahis set out, by walking, for the beach front town of Dandi exactly 240 miles from their beginning stage in Sabarmati, an excursion which was to most recent 23 days (Jack 237). Practically every inhabitant of every city along this excursion viewed the extraordinary parade, which was in any event two miles long (Jack 237). On April sixth he got a chunk of mud and salt (some state only a squeeze, some state only a grain) and bubbled it in seawater to make the item which no Indian could lawfully deliver - salt (Jack 240). After showing up at the beach he addressed a correspondent: God be expressed gratitude toward for what might be named the upbeat consummation of the first

Potential Employment Developed and Demonstrated

Questions: 1. Three key qualities, identified with potential work alternatives, with instances of how you have created and exhibited these. 2. A region/aptitude, identified with potential business alternatives, which you have to grow, together with a practical activity plan for defeating your region for improvement 3. Your work esteems and how they may affect on your vocation decisions. 4. A critical accomplishment of yours, which exhibits your drive, vitality and inspiration to accomplish an objective. 5. A case of when you have worked in a group to accomplish an undertaking 6. Circumstance where you have worked or managed a troublesome individual. Consider how you dealt with your feelings, perceived their perspective and accomplished a positive arrangement. 7. Recognize reasonable vocation alternatives having considered your qualities, qualities, and capacity to identify with others. 8. Recognize the subsequent stages to get ready for your vocation choices. Answers: 1. Three key qualities of potential business choice with instances of show and advancement According to my self-assessment of attributes, I have distinguished the three qualities of mine that are informative, enthusiastic and group entertainer. Being an understudy of business the executives, I should be informative in nature for speaking with my teacher and schoolmates, which causes me in being refreshed in regards to my scholastic exercises. With regards to the fiery traits, I have built up this quality by taking part to each conceivable scholastic occasion. Then again, I have to build up my ventures being a group. Along these lines, I can accomplish a lot of destinations by proceeding as a group. Qualities of dig are useful for being an effective entertainer for an association. 2. Abilities identified with potential business alternative, which needs improvement for defeating issues in regards to self-advancement The previously mentioned aptitudes, which I have, are insufficient to accomplish individual targets to be fruitful. For my situation, I think I have to build up my abilities with respect to learning new things and receiving imaginative innovations as often as possible. As I am not in fact gifted, it can hamper my future advancement process. In this manner, it is critical to make a powerful activity plan for building up my learning capacity with respect to innovative perspectives. The activity plan should be time explicit and reasonable. In this mechanical period, each association is depending on the innovative perspectives for developing their business benefit. Being mechanically frail in this circumstance is the significant downside, which needs improvement inside at any rate a half year. It will assist me with improving my general aptitude for being the best fit for any sort of association. 3. Effect of work esteems on profession decision After a compelling self-assessment process, I have distinguished that I can be inventive while performing for a lot of destinations. In addition, I keep up the moral thought while proceeding as a group. These sorts of practices help me in executing an informative methodology, which helps in embracing inventive thoughts while performing. Receiving inventive procedure for accomplishing a lot of targets permit me to be imaginative at dynamic. Then again, it will likewise help me in picking pertinent vocation alternative to be effective in expert and individual life too. It is exceptionally imperative to pick suitable bearing for building up own profession. In this manner, being fitting in dynamic procedure is an important factor, which needs inventiveness sooner or later of time. 4. Critical accomplishment As of late, I have finished my task of business the executives with my colleagues and my objective was to get high scholastic imprints. In that task, my job was to assemble each potential information with respect to the task and investigating those information for getting result. I have actualized inventive procedure for getting bona fide information with respect to the task and broke down the information likewise. Aside from that, I have accomplished the whole goals of the task inside the given cutoff time. I have likewise spoken with the other colleagues for diminishing clash between the colleagues. Endless supply of the task, I got 80% evaluation, which lived to my desire. 5. Case of collaboration led In my gathering task, I was worked with my colleague for finishing the task according to the necessities. In this task, I has contributed my insight and worked together with my colleagues for improving nature of my task. Aside from that, it likewise causes me in picking up information from the other colleagues while performing for the task. It was my last year task and we were intense when gathering significant information for the task. All my colleagues were scholastically solid and contributed best of their exertion for finishing the task. While performing for that task, I discovered that building solid correspondence inside the group is exceptionally significant for accomplishing a lot of goals. 6. Overseeing feeling while at the same time working with a troublesome individual While leading the task of my last year, I have helped out my assessor for cross confirming my task. In proficient life, my assessor never endures a feeble introduction for any task. It was significant for me to cross confirm my task on the hour of leading the undertaking. In this manner, it was hard to confront my assessor during the correction time frame. In any case, I attempt to control my feeling while at the same time speaking with my assessor and attempt to take the positive remarks of him as supplements. It causes me to finish the task by meeting all the potential necessities, which helps in getting anticipated result. 7. Recognizing reasonable profession choices In the wake of distinguishing my qualities, I have understood that business examiner will be the best profession choice for me. In this specific vocation alternative, I will have the option to investigate my insight for improving business execution of an association. As my qualities are correspondence, fiery nature and group entertainer, it will be beneficial for me to speak with the inward and outer partners of an association for expanding their coordinated effort while performing. Besides, it is exceptionally imperative to think about the moral viewpoints when proceeding as a business investigator. Directing reasonable business in serious market is profoundly significant for maintaining a strategic distance from lawful outcomes. Being a business examiner, I need to perform with my colleagues in introductory phase of my vocation. In any case, in future, my center is to proceed as a group head for dealing with a gathering of individuals. 8. Distinguishing following stage for getting ready profession choice My subsequent stage for the vocation choice will set myself up for getting fit under an authoritative culture. In this stage, I will go for an expert preparing, which will disobediently improve my correspondence aptitude far and away superior. I think correspondence is the way to progress and in this manner, I am concerned in regards to this factor. Aside from that, I will likewise go for an expert preparing program, which permits me to comprehend distinctive business circumstance. Besides, I need to prosper my whole scholarly information during the hour of taking proficient preparing of correspondence and business examination. It will assist me with achieving my profession goals as per my desire.

The Effects of Military Governance in Nigeria Essay

Nigeria is an oil-rich state located in the eastern part of African. Since gaining independence in 1960, it has faced numerous regime changes. These fluctuations in stable governance have both positively and negatively affected the livelihood of the Nigerian people. The struggle for power has been a toss-up between civilian governments and militaristic dictators, each fighting to gain control of the lucrative oil reserves. As the military seeks to rid corruption from the ruling body, it has brought additional struggles to everyday life in Nigeria. Military governments in Nigeria have proven to be detrimental to the political strive towards democracy, the economic struggle to eliminate debt, and the livelihood of local Africans.†¦show more content†¦The actions of the military eventually led society to lose faith in the state’s abilities. The Nigerian people were no longer confident that the ruling government could solve the basic problems it encountered. This l ack of support presents the question of why did society ever allow the military to assume control in the first place? The Nigerian people never thought the military would maintain their grip on power as they have. Society was content with the harsh changes made by the military. Many people felt these changes were necessary to remove corruption and restore order. They also expected, however, that once the military resumed is natural duties, the harsh governance would cease. But what society did not expect was that the military would remain in power for thirteen consecutive years (Joseph 1987, 67). The military rulers had a very different governing style than civilian democracies. The leadership usually consisted of a few elites who made decisions for everyone else. The government had advisors, sometimes civilian, for support with daily actions (Bratton 1997, 80). This style of rule did not allow for societal recognition in political matters. The government was also very oppre ssive towards challenges to their authority. Political parties were banned and elections were eliminated. In one particular case, elections had already taken place, but they were cancelled asShow MoreRelatedTerrorism : An Imperative For Economic, Political And Military Solutions1321 Words   |  6 PagesTERRORISM IN AFRICA; an Imperative for Economic, Political and Military Solutions. The bombings of the United States embassies in Tanzania and Kenya were marked indicators that Africa based terrorist groups were increasing threats to the interests of democratic societies in Africa those of all freedom loving societies the world over. Our policy makers have for long treated the Middle East and Asia as the main battlegrounds in the war on terror. Those regions have been joined by Africa inRead MoreA Critical Appraisal Of Nigeria s Regional Security Challenges1582 Words   |  7 Pagesinsecurity, one must look at society as a whole, and in Nigeria it is not necessary to dig very deep: increases in unemployment, poverty, and inequality have created frustration and alienation amongst large sections of the population, which in turn has led to social division. The lack of development that has created this environment is manifested in the violence and insecurity that plagues parts of the nation. The lack of development within Nigeria has created a fertile environment for insecurity; thisRead MoreNigeria And Angol African Countries Plagued By The Resource Curse1686 Words   |  7 PagesNigeria and Angola are both West African countries plagued by the resource curse. The countries are teeming with oil, ranking Nigeria as Africa’s largest oil producer and Angola as the second largest oil producer. In 2014 it was reported that Nigeria was responsible for producing 2.4 million barrels of oil per day and Angola produced 1.8 million barrels of oil per day. While these numbers have fluctuated greatly in the past, both countries still remain at the top as Africa’s oil producers. The productionRead MoreNigeri A Country Part Of Nigeria2595 Words   |  11 PagesNigeria is a country located in West Africa bounded by Republic of Benin from the West, Niger from the North and Chad and Cameroon from the east .They became an independent nation in 1960 from their colonial mas ter â€Å"United Kingdom†. In 1914 , the Northern and Southern part of Nigeria (two colonial states) was amalgamated by Sir. Fredrick Lord Lugard who held the position of â€Å"High Commissioner† for the protectorate of Northern Nigeria . Nigeria is made up of 3 major tribes ;the hausas, yorubas andRead MoreThe Negative Effects of Imperialism in Nigeria (its possible to go into more detail, but my pages were limited to this many)1570 Words   |  7 PagesNigeria is a country with abundant resources and the potential to be a very powerful nation, but it is hampered by many problems. These problems are caused by NigeriaÂ’s colonization by England. Because of this intrusion on their way of life, their future was altered dramatically. The nation of Nigeria as a whole has suffered greatly as a country because of this colonization, its problem is rooted in the way it was colonized and ruled. The background of the situation is essential to understand itsRead MoreThe History And Downfalls Of Nigeria Essay1499 Words   |  6 PagesUpsets and Downfalls Nigeria has been a democracy since 1999 when the military handed over government power to elected officials. Since then, the countries electoral system has experienced many upsets and downfalls. This transition has been anything but smooth with large amounts of corruption within the country s political and socio-economic system. Due to the ineffectiveness of governance, it has been extremely difficult for Nigeria to effectively democratize. In order to improve Nigeria’s corruptRead MoreNigeria Civil Service Reforms Since Independence Till Date..5545 Words   |  23 Pagescivil service is a prerequisite for maintenance of good governance, production and distribution of public goods and services, fiscal management and sustainability, and efficient and effective performance of government. Ideally, civil service reform should focus on creating a government workforce with the size, skills, culture and accountability necessary for delivering quality public services and perform vi tal governmental functions. In Nigeria, as in most countries in Africa, the civil service deterioratedRead MoreDiverse Personal Encounters With Non State Armed Actors1067 Words   |  5 Pages Diverse personal encounters with non-state armed actors animate my research agenda, and I seek to discern the meaning of a picture formed by pieces of a puzzle collected during my years of military service. As a peacekeeper in Kosovo, I witnessed how a random rifle shot could spark a series of reprisals across invisible lines that separated villages. My soldiers and I were almost powerless to stop them. On one hand, our legal mandate prevented our ability to take direct action. One the otherRead MorePolitical Corruption And Its Effect On Society Essay1667 Words   |  7 Pagescorruption is the â€Å"dishonest or illegal behavior especially by powerful people† (Dictionary). In this paper, I will be focusing on political corruption and the conditions in which it is more likely to be severe. Also, I will be using Nigeria as a case study to show the effect of political corruption and discuss possible anti-corruption campaign that have been used and would discuss how effective or ineffective they’ve been. Sheriff Folarin in his article defined Political corruptionRead MoreThe Causal Effects Of Oil On Regional Conflict2148 Words   |  9 Pagesconflict go hand in hand wherever found. The purpose of this Independent Research Report is to see to what extent this statement is true. The causal effects of oil on regional conflict – National Perspective As a means of backing up my central premise, I have, in the following section, focussed on Nigeria, a West African oil rich state. Nigeria is the 10th [3] largest producer of crude oil in the world but has on ongoing struggle with those who live in the Niger Delta, .The reasons

The Odyssey Argumentative Essay - 2150 Words

The Odyssey: Argumentative Essay â€Å"Thinking before acting is wisdom, but acting before thinking is regret. (PictureQuotes.com)† This quote relates directly to the main character in The Odyssey, Odysseus, who is trying to get home to his wife and son who are being bombarded by suitors to take her hand in marriage, unknowing of the return of Odysseus. As Odysseus journeys home with his crew, they overcome many obstacles with the help of his leadership and the mythological greek gods, yet lose many crew members along the way. Throughout The Odyssey, Odysseus endangers many people including people he does not even know. As much as people may say that Odysseus was a great leader, there is more evidence that he puts his crew in danger absent-mindedly, risks his family to get revenge, and deals with his problematic people in cruel and idiotic ways, proving he is not, in fact, a morally good man. Although Odysseus really cares for his crew, he puts them in danger without learning from the incidences, too many times. Some of the danger is shown for the first time by Odysseus and his crew arriving at the Land of the Cyclops where they rudely make themselves at home in a cave (home), while looking around . Odysseus describes, Filling a great goatskin mow, I took this wine, provisions too in a leather sack†¦. ‘Strangers!’ he thundered out, ‘now who are you?... who risk their lives to plunder other men?’ Lurching up, he lunged out with his hands toward my men and snatching two at once,Show MoreRelatedWriters Reflection Essay1463 Words   |  6 Pageshigh school years writing essays became more complex. For some reason I couldn’t seem to fully understand the different techniques you need in order to write a successful essay. English 49 being my first English college class was at first a bit overwhelming. I felt somewhat intimidated. I thought I didn’t had thev enough knowledge to write a good essay, because of the fact that I didn’t felt like I learned much in high school on how to incorporate good essay writing skills. On theRead MoreThe Effects Of Audience On Writing : Nella Larsen s Choices895 Words   |  4 Pagesshe must choose carefully the appropriate medium to use. If she were to simply write an essay or argumentative speech about why liberal young adults will surely be thrown to the lake of fire if they don’t find Christianity, she would surely start an uproar. So, she decides to write a short story about a young woman who dies early and is confronted with her â€Å"sinful† lifestyle choices in the form of various odysseys. She doesn’t directly confront her audience with her much harsher main intent. On theRead MoreCritical Discourse On The Cyclops Essay2421 Words   |  10 Pagesattention paid towards the episode’s narrative structure and characterization. In this paper, I will explore the episode’s history of critical discourse, beginning first by looking at the process of its creation as explicated by Michael Groden in his essay â€Å"‘Cyclops’ in Progress, 1919.† I will then compare the analyses of David Hayman and Hugh Kenner of 1974 and 1980 respectively, the latter of which having been informed in no small part by the former, before briefly looking at a modern analysis of theRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 Pages89–118. G. Ailon, â€Å"Mirror, Mirror on the Wall: Culture’s Consequences in a Value Test of Its Own Design,† Academy of Management Review 33, no. 4 (2008), pp. 885–904; M. H. Bond, â€Å"Recl aiming the Individual from Hofstede’s Ecological Analysis—A 20-Year Odyssey: Comment on Oyserman et al. (2002), Psychological Bulletin 128, no. 1 (2002), pp. 73–77; and G. Hofstede, â€Å"The Pitfalls of Cross-National Survey Research: A Reply to the Article by Spector et al. on the Psychometric Properties of the Hofstede ValuesRead MoreDeveloping Management Skills404131 Words   |  1617 Pagessolvers and decision makers who prefer to deal with technical tasks and straightforward, prescribed problems rather than social or interpersonal issues. They excel at problems that have one correct answer. Multiple-choice exams are preferred over essay exams. Research has suggested that these individuals are inclined toward careers in technology, engineering, and law. In college, students with a knowing style tend to major in the physical sciences, engineering, law, and computers. In business, they

Explanation of Crime - 2232 Words

Name of Course: The Explanation of Crime Code of Course: CMY3701 Semester Code: 02 - Second Semester Assignment Number: 01 - Compulsory Student Name: Rià «tte du Bruyn Student Number: 4238-255-6 Unique Number: 363036 Assignment Closing Date: 22 August 2013 Rational Choice Theory Table of Contents Section A: 15 marks 3 1. Introduction 3 2. Definition of Rational Choice 3 3. The Six propositions of Rational Choice (Joubert 2009:19-20) 3 3.1 First: Crimes are deliberate acts, committed with the intention of benefiting the offender 3 3.2 Second: Offenders try to make the best decisions they can, given the risks and uncertainty involved 3 3.3 Third: Offender decision-making varies considerably according to the nature of the†¦show more content†¦They will decide if committing the crime and being caught is worth the personal gain of the crime. They will sometimes have clouded judgement about crime due to bounded rationality. This recognizes that in the real world, action often has to be taken on the basis of decisions made under less than perfect circumstances. Criminal decision-making is by its very nature, likely to be prone to error because of the constraints under which it often has to operate. Example: A burglar (that needs money) that burglars someone`s home (For example his previous boss`s house that is situated in a security complex with 24 hour guards) because he hates his boss (He owes him a great deal of money) even though there are much more easier houses to have access too. (Example of student) 3.3 Third: Offender decision-making varies considerably according to the nature of the crime Offenders make varied decisions based on the type of crime being considered. The offenders` decision-making process is different for each crime. The analysis of decision-making thus needs to be made with reference to specific categories of crime. It is constrained by the time available, by the availability of relevant information and by the offender’s own cognitive abilities. Example: Hackers took $45 Million in A.T.M. Scheme. Cybercriminals needShow MoreRelatedEffectiveness of the Individual Explanation in Comparison to Social Explanation of Crime937 Words   |  4 Pagesthe effectiveness of the individual explanation in comparison to social explanation of crimes, I will draw upon the theory of positivism and strain. There are controversies in which evaluation is the most effective. Unquestionably, both standpoints do have it limitations and strength, I will draw upon case examples and researches of both views in order to critically assess both effectiveness in explaining the occurrence of crimes. Individual explanation of crime is an approach ought to convey thatRead MoreThe Biological and Sociological Explanations of Crime1303 Words   |  5 Pageswill be aiming to accurately compare and contrast the strengths and weaknesses of both the biological and sociological explanations of crime. Firstly, I will give a brief overview of what both the biological and sociological explanations of crime mean. I will then create a paragraph that explains the strengths and weaknesses of the theories within the biological explanation of crime; such as Lombroso’s ‘Criminal Man theory’ and Sheldon’s ‘body type’ theory Chromosome’ theory as they are relativelyRead MoreExplanation to Crime and Deviancy Essay1446 Words   |  6 Pages True Crime or Moral Panic? Evaluate and apply sociological theories relating to crime and deviance Explanations of Crime and Deviancy Crime - an action or omission which constitutes an offence and is punishable by law. Deviance-the fact or state of diverging from usual or accepted standards, especially in social or sexual behavior. Crime and deviance are seemingly effortlessly defined by the Oxford dictionary. However sociological prospectives have differing views on crime and the explanationsRead MoreEssay on An Explanation of Corporate Crime856 Words   |  4 PagesAn Explanation of Corporate Crime This analytical source review will analyse and detail the views and opinions of four different sources including: The sociology of corporate crime: an obituary, Corporate Crime, Corporate Crime at the tip of the iceberg and White Collar and Corporate Crime. The topic this review will be primarily concerned with is corporate crime, the topic will be examined and the notion of ignorance towards the subject will be addressed. HoweverRead MoreOutline and Assess Marxist Explanations of Crime1208 Words   |  5 PagesOutline and assess Marxist explanations of crime Marxist and neo-Marxist approaches and explanations of crime are arguably some of the most controversial, for the reason that they state that it is the ruling class that is responsible for criminalising the working classes, which goes directly against what official statistics and Functionalists believe. However, Marxism and Functionalism do share a similarity in that both believe structures and institutions of society play a very important roleRead MoreOutline and Evaluate Functionalist Explanation of Crime.1442 Words   |  6 Pagessees the source of crime and deviance located in the structure of society. Although crime and deviance might be stigmatised in society, some sociologist think it is important to have it occur and there are some benefits to it. Durkheim (1982) argued that crime is an inevitable feature of social life, because individuals are composed to different influences and circumstances, and so not everyone can be equally committed to the shared values and moral beliefs of society. Despite crime and deviance’s threatRead MoreSce1: Psychological Explanation of the Causes of Crime1502 Words   |  7 PagesPsychological Explanation of the Causes of Crime Psychological-pertaining  to  the  mind  or  to  mental  phenomena  as  the subject  matter  of  psychology. -To account for criminal motivation in people, criminologists have used various psychology theories that attempt to explain human intellectual and emotional development. These theories can be divided into three categories: a. Moral Development Theories describe a sequence of developmental stages that peopleRead MoreOutline and Assess Marxist Explanations of the Causes of Crime719 Words   |  3 PagesOutline and assess Marxist explanations of the causes of crime (50 marks) It is to a large extent that Marxism is a useful theory in explaining the causes of crime. This is because it highlights the inequalities in society and how the ruling class owns the means of production. This fails to show reasons why not everyone is facing status frustration and lower income turn to crime. One way in which Marxism is a useful theory for explaining the causes of crime is the concept of capitalism, criminogenicRead MoreWhite Collar and Corporate Crime Pose for Explanations of Criminality1010 Words   |  4 PagesWhat Kinds of Problems do White Collar and Corporate Crime Pose for Explanations of Criminality Until relatively recently, the concept of the criminal was that of a person who, somehow disadvantaged and disenfranchised from society, decided to ignore societal laws and concentrate on increasing his personal worth at the expense of society. The idea of the criminal as the outsider became an accepted part of criminological theory, so much so that almost all modern theories of criminology focus onRead MoreOutline and Assess Sociological Explanations of Gender Difference in Patterns of Crime.2210 Words   |  9 PagesCrime is the when an individual or group commit an act against the law. Deviance is an act that is against the social norm and is labelled as deviant. Official statistics have proven that 80% of all crimes are committed by males. However the study of criminology have tended to be dominated by males, therefore the studies are done by men about men. The official statistics suggest that gender is perhaps the most significant single factor in whether an individual is conv icted of crime. The official

Review of Customer Relationship Management †MyAssignmenthelp.com

Question: Discuss about the Review of Customer Relationship Management. Answer: Introduction The most successful businesses today persistently show the ability and willingness to identify, understand and meet the customer needs to retain positive business relation (Armstrong et al. 2015). Establishing long-term customer relationship is essential in attaining stability in the current dynamic market. The managers work towards formulating strategies that will empower their organizations to become customer-centric (Boulding et al. 2013). The customer-centric approach to increase customer satisfaction through aligning the customer-centered processes and strategies to the organizational objectives is the underlying concept of Customer Relation Management. CRM is a business strategy to optimize revenue, profitability and customer satisfaction through designing practices to anticipate insights to customer behavior and provide exceptional services (Khodakarami and Chan 2014, pg 28). An example of superior services to improve customer experience is through efficient and speedy respons es to the customer instructions, a position which can be accomplished through the introduction of service automation approach in the organization. National Australia Bank (NAB) is one of the largest financial institutions in Australia. It is a bank with the highest capital assets value in Australia and commands a large customer base in the banking sector (Sheridan and Jang 2012). The bank operates in over 1,500 branches in Australia, New Zealand and other countries around the world, serving over 12 million customers. The higher percentage of NAB revenues is earned from Australia operations which form 74% of the total revenue share according to 2014 bank financial results. With the remaining share of income received from the operations in other countries majorly in United Kingdom, New Zealand, and the United States. To prevail in the market as a leading provider of financial and banking services, National Australia Bank has shown commitment to developing its business through understanding and supporting customers to meet their needs. The bank strives to offer outstanding services to both its retail and corporate customers through competent, innovative and inclusive manner. As stated in their core values, that NAB is not only good for managing money matters but to its people too, this value is demonstrated through its devotion in giving specific solutions to the current customer requirements. SWOT ANALYSIS- CRM Approach by National Australia Bank This involves the analysis of the strategic factors within the business environment to enable the company leverage on its strengths and eliminate weakness in exploring the competitive market (Hollensen 2015). The below is the detailed analysis of NAB internal and external factors that may affect its performance in the market. The bank has a good brand name and stable financial position. National Australia Bank received an excellent reputation through being the first bank in the world to issue the green bond to the Climate Bonds Standard in 2014, for financing climate change solutions. The revenues and interest income information obtained from the bank's 2016 financial year result indicated an increase in cash earnings by $40 million (12.7% increases) compared to the 2015 economic figures. The net investment income increased with $19 million in the same year. It further shows a reduction in operating expenses by almost $28 million, 3.6% decrease from the previous resulting to a strong balance sheet (Sheridan and Jang 2012). The financial institution also offers a wide variety of products and services to the customers. The bank offers diverse products including asset management, business and consumer lending, deposit-taking, transactions services and favorable investment platforms. Besides, National Australia Bank provides its services and products to both retail and corporate customers around the globe. The bank revenue declined which hindering growth and development in the market. The noted decline in profit and revenue in 2016 financial year resulted from the reduced business performance in its subsidiary company Clydesdale Bank, currently known as CYBG in the United Kingdom. The bank recorded a profit of $352 million in the fiscal year 2016, a decrease of 5.6% from the previous year. The bank lacks global or international acclaim. National Australia Bank has not received any universal approval in the worldwide market. This implies that the bank has not made enough investments in the technology sector, which promotes innovations leading to global recognition. The global bank presence provides an opportunity to penetrate a broader market. National Australia Bank has expanded its services to other countries around the globe. The bank has branches in China, India, Japan, United Kingdom and the United States. Acquisitions and joint ventures ability of NAB to acquire other companies and form joint ventures to increase revenue have been illustrated in the purchase of Cash Service Australia Pty Ltd in Australia. The bank has a capacity to diversifying portfolio investments where the customers can access varied investment options including cash, bonds, stocks, real estate and mutual funds. The changing government regulations are expensive in the long-run. The increased workload for the employees and time-consuming factor to ensure compliance affects the usual business operations of the bank. A risky procedure which can negatively impact the company returns. There is stiff competition in the market. The existence of other banks such as HSBC, CITI group and standard chartered bank in the market have intensified the game since they offer almost similar products and services in the industry (Jimnez, Lopez and Saurina 2013). CRM Project objectives National Australia Bank is the leading institution in providing financial and banking services in Australia and other countries. The bank specializes in providing services in government, education, agribusiness and community sectors in the economy. In the process of supporting financial needs in the market, the bank adheres to its policy of creating a positive impact to customers, society, and other stakeholders. National Australia Bank is much dedicated to delivering first-class customer services to satisfy the client needs efficiently. This is a vital process which requires implementation of Customer Relationship Management applications in the company. Improved efficiency in customer service. The timeliness of customer services and the improved customer interaction under the CRM systems is a sign of quality services (Verhoef and Lemon 2013, pg12). Profit maximization. The increased efficiency experienced in the service sector as a result of automated customer service adds more value to customers. Hence higher customer satisfaction is encouraging a healthy business relationship resulting in more revenue generation (Cui, Wong and Wan 2012 pg. 360).The self-service approach also creates more free time to the bank staffs, allowing for shifts to other revenue-generating activities such as sales. The bank can reduce costs and save more resources which may be required for operations at customer service desk by reducing the paperwork and minimizing face to face customer interaction. Enhance customer loyalty. Apart from the quality services provided through CRM strategies, the system reduces the cost of transactions for the customers. This is a value-creating experience to encourage the customers to maintain a stable relationship with the bank. Project objectives detailed CRM provides instant reactions to the changing business environments (Nguyen and Mutum 2012)The use of high technology to develop CRM applications incorporated more concepts or ideas regarding the dynamic nature of the business hence the capacity to sustain the company in a competitive market. Personalized services. This promotes personalized customer experience making the customer feel recognized and valued in the organization. It also creates a convenient and reliable point of service to the customers. Boosts the company revenues. The result of using CRM systems is a tremendous decline in the company expenses, creating a positive net of return. Target the high-value customers and developing programs to increase their loyalty to the company. Selected CRM Suite and Analytical Capabilities Considering the competitive nature of the banking industry, NAB needs to acquire CRM application which will allow it to sustain competitive advantage in the market, the CRM application with the capacity to promote constant improvement in customer experience and ensure quality, convenient and competent services to customers. The best CRM software suggested to National Australia Bank to meet the bank-specific goals is the Oracle's Siebel Customer Relationship Management (CRM). The decision to select Siebel Oracle's CRM among other vendors or software was based on the following analysis: An examination and evaluation of the Siebel CRM system spearheaded by the project team in the bank. In particular, considering the impact the system will initiate in the customer service department, the core department in the banking industry. A comprehensive demonstration of how the Siebel CRM works to deliver fast services to the customers. The project team also carried out a comparison to other organizations that use the system, receiving positive feedback from all the agencies contacted. In the analysis, it was established that Siebel Oracle's CRM system could offer complete customer solutions from various points of customer requirements. That would deliver excellent customer experience. The selection of Siebel CRM was aligned to the visions and missions of the organization. It was found to be the most reliable system to drive the company goals and objectives. The detailed analysis contributing to the selection of Siebel CRM includes: Optimal resource deployment at the service centers. Fast and more efficient customer service. Speedy customer issue resolution. The Siebel CRM ensures the achievement of the above objectives through the following ways: The self-service initiated by the system does not require additional personnel at the customer service desk, contact centers and in any other service point. This lowers the costs of labor and increases revenue to the company. The mobile field services provided under the Siebel CRM system allows complete access to the customer information is making it not mandatory for the customers to visit the branches seeking for services (Grandhi and Chugh 2012, pg 390). Siebel Oracles CRM reduces complexity and the errors in service which might have been experienced through human interaction (Oracle International Corporation 2013).The system takes less time to serve the customer and is more accurate on executing the customer instructions. It also collects the performance data for the bank providing a platform for improvements especially in areas where the standard of quality service not met. The system is capable of monitoring the organization deliverables to ascertain whether it meets the set essential metrics to achieve objectives (Hsieh et al. 2012). It also Increases the speed of service delivery. Siebel CRM can access complete customer information or details to facilitate faster resolutions to issues arising from the customer side. Besides, it provides instant access to critical customer information anytime, anywhere to speed up the resolution process (Yang, Liu and Ni 2013). This is a guarantee of value creation to the customer at the point of service. Infrastructure Requirements For the Siebel CRM system to retain the information and knowledge about the customers, data gathering is a crucial process to help integrate the data from essential organization departments. The marketing approach required to identify and target customers to provide relevant information for integration in the system. Customer service considers critical requests and genuine complaints of the customers. Finance to determine the cost of implementing the CRM project. Since the organizational departments are interrelated, successful implementation of CRM occurs if all the units show commitment in developing such sustainable project. Each department must play its roles and responsibilities and efficiently communicate to achieve the overall benefit of the CRM program. Increases adoption rate. This is to help employees feel comfortable using the Siebel CRM system. The right training programs if developing will motivate the employees to use the CRM. Where there is a low rate of adoption, the CRM may be under-utilized resulting to company losses considering the high installation cost of the CRM system (Basarab and Root 2012). Improve knowledge of the Siebel CRM features. Training improves the employees' experience on the characteristics of the CRM application and develops an understanding of the system capabilities to enhance organization performance (Goetsch and Davis 2014). The employees are supposed to be trained on the use of Siebel CRM from fundamental to advanced functions to allow a deep understanding of CRM functional processes. Training implementation To achieve the training objectives, the National Australia Bank should ensure the following: Allocating adequate resources and time to the training program. Ensure that all employees from every organization department are well trained and to be competent enough to use the Siebel CRM system. Provide detailed information about the Siebel CRM project to help users understand the objectives of introducing the program and the changes that it may cause in the organization structure. The manager and the project implementation team to provide an opportunity for employees to ask questions on areas they do not understand in the CRM system. This will broaden their knowledge about the CRM and place them in a position where they can use the system more efficiently to realize desired results. Demonstrate to the employees the positive benefits arising from the practical use of the Siebel CRM. This will be a way of motivating them to embrace the purpose of this CRM system in the organization. Month 1 Management to select project team and provide guidance on the project Project team to be trained on the CRM application by a representative from the vendor- Siebel Brief introduction of CRM to staff Customization of Siebel program to NAB systems Data migration from the traditional data system to new CRM system Implementation of CRM software programs Month 2 Month 3 Establish initial staff training programs Month 4 Post analysis on the use of the CRM application by the vendor and the bank Review of the progress using the set metrics Activate the users to the system Implementing CRM automation system at workplace Budget Project Expenditure Rate $ per unit Month Month Month Month 1 2 3 4 Implementation costs 750 Consultation costs 150 Database user license 240 Data migration cost 300 Customization 140 Training programs 120 Operating system application cost 180 Annual costs Software license 270 Software maintenance 300 Continuous training programs 50 TOTAL 2500 Approximately $2500 per user in a year, Assuming there are 800 users For the implementation stage, it will cost 800*2500= $2 million. Conclusion The stiff competition in the banking industry requires banks to employ more efficient, economical and lower-risk approaches to improve customer service and reduce the cost of operations to attain competitive advantage in the market. The successful implementation of Siebel Oracle's CRM by the National Australian Bank (NAB) will automatically result in increased rate of return (ROI) and increased profits shortly. Customer Relationship Management remains a complex project which is critical to the success of the business. An advantageous development of CRM initiative requires good planning, implementation and management of the entire project to be appropriately done using the expected time and resources to realize the CRM benefits. The Customer Relationship Management assists the bank to identify, attract more clients, and to retain profitable customers. References Armstrong, G., Kotler, P., Harker, M. and Brennan, R., 2015.Marketing: an introduction. Pearson Education. Basarab Sr, D.J. and Root, D.K., 2012.The training evaluation process: A practical approach to evaluating corporate training programs(Vol. 33). Springer Science Business Media. Boulding, W., Staelin, R., Ehret, M. and Johnston, W.J., 2013, May. A customer relationship management roadmap: What is known, potential pitfalls, and where to go. American Marketing Association. Coelho, P.S. and Henseler, J., 2012. Creating customer loyalty through service customization.European Journal of Marketing,46(3/4), pp.331-356. Cui, G., Wong, M.L. and Wan, X., 2012. Cost-sensitive learning via priority sampling to improve the return on marketing and crm investment.Journal of Management Information Systems,29(1), pp.341-374. DaSilva, C.M., Trkman, P., Desouza, K. and Lindi?, J., 2013. Disruptive technologies: a business model perspective on cloud computing.Technology Analysis Strategic Management,25(10), pp.1161-1173. Goetsch, D.L. and Davis, S.B., 2014.Quality management for organizational excellence. Upper Saddle River, NJ: pearson. Grandhi, S. and Chugh, R., 2012. The strategic value of mobile CRM applications: a review of mobile CRM at dow corning and DirecTV. In 2012 International Conference on Innovation and Information Management (ICIIM 2012)(pp. 388-394). Hollensen, S., 2015.Marketing management: A relationship approach. Pearson Education. Hsieh, J.J., Rai, A., Petter, S. and Zhang, T., 2012. Impact of user satisfaction with mandated CRM use on employee service quality.MIS Quarterly,36(4). Hsu, D.K., 2015. Case Studies in Operating Systems and Global Marketing.E-Leader International Journal,10(1). Jimnez, G., Lopez, J.A. and Saurina, J., 2013. How does competition affect bank risk-taking?.Journal of Financial Stability,9(2), pp.185-195. Joshi, M., Cahill, D., Sidhu, J. and Kansal, M., 2013. Intellectual capital and financial performance: an evaluation of the Australian financial sector.Journal of Intellectual Capital,14(2), pp.264-285. Khodakarami, F. and Chan, Y.E., 2014. Exploring the role of customer relationship management (CRM) systems in customer knowledge creation.Information Management,51(1), pp.27-42. Machiraju, R.R.P., Nash, C.S. and Wu, J.A., Oracle International Corporation, 2013.Framework for integrating applications. U.S. Patent 8,473,970. Nguyen, B. and Mutum, D.S., 2012. A review of customer relationship management: successes, advances, pitfalls and futures.Business Process Management Journal,18(3), pp.400-419. Sheridan, N. and Jang, B., 2012. Bank capital adequacy in Australia. Retrieved from https://papers.ssrn.com/sol3/papers.cfm?abstract_id=1997738 IMF working paper. Verhoef, P.C. and Lemon, K.N., 2013. Successful customer value management: Key lessons and emerging trends.European Management Journal,31(1), pp.1-15. Weinstein, L. and Mullins, R., 2012. Technology usage and sales teams: a multilevel analysis of the antecedents of usage.Journal of Personal Selling Sales Management,32(2), pp.245-259. Yang, P., Liu, Z. and Ni, J., 2013, September. Performance Tuning in Distributed Processing of ETL. InInternet Computing for Engineering and Science (ICICSE), 2013 Seventh International Conference on(pp. 85-88). IEEE.